Patient Bill of Rights

We believe that all patients receiving services from IVX should be informed of their rights. Therefore, you are entitled to:

• Know ahead of time what care or service you will receive.
• Know who will give your care.
• Know how often visits or services will happen.
• Know if your care plan changes.
• Know your estimated costs before care or service starts. If you have Medicare, you will be told if assignment is not accepted.
• Know what services IVX Health provides and what services may be limited.
• Say no to care or treatment after someone explains what could happen if you say no.
• Be treated with respect, care, and dignity.
• Know who IVX Health staff are by their proper identification.
• Be free from mistreatment, neglect, verbal abuse, mental abuse, sexual abuse, physical abuse, unexplained injuries, and misuse of your property.
• Share concerns or complaints about your care, your property, staff, services, or policies without fear of being punished or treated unfairly.
• Have your concerns or complaints reviewed.
• Have your health record and protected health information kept private.
• Be told about IVX Health rules for sharing clinical records.
• Receive proper care based on your doctor’s orders, without discrimination.
• Be told if IVX Health may receive money or other benefit when you are referred to another organization.
• Be told about your state rights to make an Advance Directive, if this applies to you.
• Be told about your responsibilities as a patient.

Patient Responsibilities:

• Give IVX Health the forms needed to receive services.
• Give correct medical and contact information.
• Tell IVX Health if your medical or contact information changes.
• Tell your provider that you are receiving services from IVX Health.
• Tell IVX Health about any concerns you have about your care or services.
• Treat all staff with dignity and respect so everyone has a safe and professional place to give care.