Frequently Asked Questions

We make moving your treatments to IVX Health easy. Please contact us if your question isn’t listed below.

Infusion therapy is the intravenous delivery of biologic drugs, vitamins, and/or minerals as prescribed by a physician. At IVX Health, our expert staff of nurse practitioners and registered nurses administer a formulary of biologic infusion and injection therapies. (NOTE: IVX Health is an outpatient center for medical infusions prescribed by a physician for the treatment of complex chronic conditions. IVX Health does not administer vitamin, mineral or other wellness infusions.)

We treat adult and pediatric patients with complex chronic conditions such as Crohn’s disease, rheumatoid arthritis, multiple sclerosis, pediatric and adult immunotherapy, immune system disorders, and many others. NOTE: We do not administer chemotherapy.

Yes, we require a physician referral for every patient regardless of treatment.

We accept most major commercial insurances, including Aetna, Anthem, BlueCross BlueShield, Cigna, Coventry, Humana, Multi-Plan, and United Health Care. We also accept Medicare and Medicaid (in certain states).

Our current list of in-network payors and health plans by state are available here. You may also contact us to confirm that we accept your insurance plan if it is not listed.

You have the right to choose your site of care!

Switching your ongoing infusion or injection treatment to IVX Health is easy. As a first step, fill out the New Patient Inquiry form online, and a member of our team will be in touch with next steps.

We will also need a physician’s order for your medication, details about your health insurance plan, and other information such as your demographics, vitals, labs, and certain clinical data to authorize your treatment. All of the information your doctor needs to provide can be found on our Referrals page.

Once we have everything from your doctor, IVX Health will reach out to your insurance plan to obtain a prior authorization (PA). Simply put, a PA is an approval from your insurance plan that the prescription is covered by your plan and its cost will be reimbursed. (NOTE: IVX Health requires a prior authorization before the administration of any therapy.)

Once we receive the prior authorization, we can order your medications and schedule your infusion for a time that is convenient for you.

IVX Health centers are only by appointment only – with weekday, evening, and Saturday availability.

All IVX Health patients are guaranteed a private, spacious suite with amenities like cable TV, Netflix, high-speed WiFi, free snacks, leather recliners and chairs for guests.

IVX Health does not offer wellness infusions – such as B-12 injections, hydration treatments, or Myers cocktails – unless those therapies are prescribed alongside an existing treatment regimen that includes a specialty pharmaceutical within our existing formulary.

Yes. IVX Health can utilize a patient’s existing IV port to administer its therapies. (NOTE: IVX Health does not place new IV ports. This procedure must be completed by a physician prior to your appointment.)

An IV port is a device that is implanted under a patient’s skin for the administration of IV therapies. Ports can simplify the IV process by eliminating the need for a new IV placement and stick for every infusion. IV ports are often used when a patient will be receiving IV therapy for an extended period of time.

IVX Health follows all of the same regulatory guidelines and safety standards as your physician’s office and most hospitals. IVX Health staffs its centers at a low patient-to-nurse ratio, ensuring a level of oversight and rapid response necessary if you experience any adverse event from your treatment. Our physician supervisors are available to us should a problem arise with your infusion, however our first step is to call your prescribing doctor.

In addition, each of our centers is equipped with automated external defibrillators (AEDs), and our team is trained in administering basic life support and anaphylaxis protocol. IVX Health takes every measure to maintain a strict aseptic technique, including during medication preparation and administration.

IVX Health offers patients multiple ways for patients to pay the remaining balance. Once a statement is received, patients may pay by check or credit card using the prepaid envelope that accompanies the mailed statement or by using our online Patient Payment Portal.

NOTE: All patient copays, coinsurance, and deductibles are due at time of service.

If you have additional questions about your bill, please contact our billing department using our online form or by calling our billing department directly at 855-460-6222.

Please contact your local IVX Health and they will help you reschedule your appointment.

Our centers are conveniently located in Class-A retail spaces that offer free parking and other amenities.

Click here to find an IVX Health location in your area.