We make moving your treatments to IVX Health easy. Please contact us if your question isn’t listed below.
Infusion therapy is the intravenous delivery of biologic drugs, vitamins, and/or minerals as prescribed by a physician.
Frequently Asked Questions
We treat adult and pediatric patients with complex chronic conditions such as Crohn’s disease, rheumatoid arthritis, multiple sclerosis, pediatric and adult immunotherapy, immune system disorders, and many others. NOTE: We do not offer chemotherapy.
Yes, we require a physician referral for every patient regardless of treatment.
We accept most major commercial insurances, including Aetna, Anthem, BlueCross BlueShield, Cigna, Coventry, Humana (commercial PPO), Multi-Plan, United Health Care. We also accept Medicare.
Please contact us to confirm that we accept your insurance plan.
You have the right to choose your site of care!
Switching your ongoing infusion or injection treatment to us is easy. As a first step, fill out the New Patient Inquiry form online, and a member of our team will be in touch with next steps.
We will also need a physician’s order for your medication and information about your health insurance to authorize your treatment. Once we have those two things, we can order your medications and schedule your infusion for a time that is convenient for you.
IVX Health centers are only by appointment only – with weekday, evening, and Saturday availability.
All IVX Health patients are guaranteed a private, spacious suite with amenities like cable TV, Netflix, high-speed WiFi, free snacks, leather recliners and chairs for guests.
IVX Health does not offer wellness infusions – such as B-12 injections, hydration treatments, or Myers cocktails – unless those therapies are prescribed alongside an existing treatment regimen that includes a specialty pharmaceutical within our existing formulary.
IVX Health follows all of the same regulatory guidelines and safety standards as your physician’s office and most hospitals. IVX Health staffs its centers at a low patient-to-nurse ratio, ensuring a level of oversight and rapid response necessary if you experience any adverse event from your treatment. Our physician supervisors are available to us should a problem arise with your infusion, however our first step is to call your prescribing doctor.
In addition, each of our centers is equipped with automated external defibrillators (AEDs), and our team is trained in administering basic life support and anaphylaxis protocol. IVX Health takes every measure to maintain a strict aseptic technique, including during medication preparation and administration.
IVX Health offers patients multiple ways for patients to pay the remaining balance. Once a statement is received, patients may pay by check or credit card using the prepaid envelope that accompanies the mailed statement or by using our online Patient Payment Portal.
NOTE: All patient copays, coinsurance, and deductibles are due at time of service.
If you have additional questions about your bill, please contact our billing department using our online form or by calling our billing department directly at 855-460-6222.
Please contact your local IVX Health and they will help you reschedule your appointment.
Our centers are conveniently located in Class-A retail spaces that offer free parking and other amenities.